Terms and Conditions - Goldersgreen House Clearance
Welcome to Goldersgreen House Clearance. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Introduction
Goldersgreen House Clearance provides professional house clearance services, ensuring a responsible and efficient process for our clients. These terms govern the use of our services and website.
2. Services Offered
We offer comprehensive house clearance services, including the removal of unwanted items, estate clearance, and recycling of materials. Our services are designed to meet the specific needs of each client.
2.1. House Clearance
- Removal of furniture and appliances
- Disposal of unwanted items
- Recycling and donation services
2.2. Estate Clearance
- Clearance of entire estates or properties
- Handling of valuable and sensitive items
- Coordination with family members and legal representatives
3. Booking and Payment
Bookings can be made through our online platform or by contacting our customer service team. Payment terms are outlined at the time of booking and must be adhered to in order to secure our services.
3.1. Pricing
Our pricing is transparent and competitive, with no hidden fees. Costs are calculated based on the volume of items and the level of service required.
3.2. Payment Methods
We accept various payment methods, including major credit cards, bank transfers, and online payment systems. Full payment is required upon completion of the service.
4. Cancellation and Refunds
Cancellations must be made at least 24 hours in advance of the scheduled service. Refunds are provided under specific circumstances, as detailed in our refund policy.
4.1. Cancellation Policy
Clients may cancel their booking without penalty up to 24 hours before the scheduled service. Cancellations made within 24 hours may incur a fee.
4.2. Refund Policy
Refunds are issued in cases where services have not been rendered or as a result of our failure to fulfill the terms of service. Requests for refunds must be submitted in writing.
5. Client Responsibilities
Clients are responsible for ensuring that access to the property is available on the scheduled date and time. All items to be cleared must be identified and accessible.
5.1. Property Access
Clients must provide clear instructions regarding property access, including any security codes or necessary permissions.
5.2. Item Identification
Clients should specify which items to be cleared and which items are to remain on the property. Any specific instructions should be communicated in advance.
6. Liability
While we take utmost care in handling and clearing items, Goldersgreen House Clearance is not liable for any pre-existing damage to property or items. Comprehensive insurance is provided for all services.
6.1. Insurance Coverage
Our services include insurance coverage for accidental damage during the clearance process. Clients should review the insurance policy for full details.
6.2. Liability Limitations
Our liability is limited to the total cost of services provided. We are not responsible for indirect or consequential damages.
7. Privacy Policy
We are committed to protecting the privacy of our clients. Personal information is collected and used solely for the purpose of providing our services, in accordance with relevant data protection laws.
7.1. Data Collection
Information such as name, contact details, and service requirements are collected during the booking process.
7.2. Data Usage
Collected data is used to facilitate service delivery and for internal business purposes. We do not share personal information with third parties without consent.
8. Amendments to Terms
Goldersgreen House Clearance reserves the right to amend these terms and conditions at any time. Clients will be notified of significant changes, and continued use of services constitutes acceptance of the updated terms.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Goldersgreen House Clearance operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that region.
10. Contact Us
For any questions or concerns regarding these terms and conditions, please refer to our customer service policies.
By using Goldersgreen House Clearance services, you acknowledge that you have read, understood, and agree to these terms and conditions.