Golders Green House Clearance Accessibility Statement

Golders Green House Clearance is committed to making our services accessible to everyone in the Golders Green area. This accessibility statement explains how we approach inclusive design for our house clearance Golders Green operations and what steps we take to meet recognised accessibility standards. We aim to ensure that customers with disabilities can access information about our home removal and clearance services without barriers.

We follow recognised guidelines and implement best practices across our site and customer-facing materials. Our approach covers both digital accessibility and operational procedures for in-person house clearances in Golders Green, ensuring staff are trained to assist customers with a range of needs. Clear communication and respectful support are central to our service.

This statement references the WCAG 2.1 AA standard. We aim to conform to WCAG 2.1 AA compliance across our digital content. That means we prioritise perceivable, operable, understandable and robust content, including sufficient colour contrast, resizable text, and logical structure. For our local Golders Green clearance pages we adopt semantic headings, labelled form controls, and accessible documents where possible.

Navigation and interactivity are designed with keyboard users in mind. We provide clear focus indicators, skip links, and ensure all interactive elements are reachable via keyboard-only navigation. Our booking and enquiry flows for Golders Green clearance allow users who rely on keyboard navigation to complete tasks without relying on a mouse.

We support screen-reader users by using semantic HTML, ARIA landmarks where appropriate, and descriptive alt text for images used in our communications. Live scheduling and service descriptions are structured so screen readers can convey the same information available to sighted users. When we publish downloadable materials related to house removal in Golders Green we aim to provide accessible formats or summaries.

Key accessibility features include:

• Screen-reader support: semantic content, ARIA roles and descriptive labels;
• Keyboard navigation: full operability via keyboard, visible focus states and logical tab order;
• WCAG 2.1 AA: efforts to meet contrast, text scaling, and content structure requirements;
• Alternative formats: offering information in larger text, simplified language, or audio on request;
• Accessible appointments: staff trained to accommodate mobility, sensory, and cognitive needs during house clearances in the Golders Green neighbourhood.

Ongoing improvements

We actively monitor and test our digital services and local procedures. Regular audits, manual testing with assistive technology and automated checks help us identify barriers. When issues are found, we prioritise fixes based on impact. Our goal is continuous improvement so that our Golders Green home clearance customers benefit from accessible, usable content and services.

Limitations and reporting

While we strive for full accessibility, some legacy content or third-party materials may not yet meet WCAG 2.1 AA. We are committed to addressing these gaps and will update or replace inaccessible materials as resources allow. If you encounter difficulties using our content or services, please let us know how we can help.

How to request assistance: if you need information in an alternative format — for example large print, braille, easy read, audio or translated text — or require help to make a booking for a house clearance in Golders Green, please use the contact options available on this site to reach our accessibility team. We will acknowledge requests promptly and aim to provide a suitable alternative without undue delay. We do not include direct contact details here.

Enforcement procedures and feedback — if you remain dissatisfied after contacting us about an accessibility issue, you may request escalation through the channels provided on the site. We will investigate and respond, and where appropriate, adjust our processes to prevent recurrence.

We publish this accessibility statement to be transparent about our commitments for the Golders Green clearance area. It is reviewed periodically and updated when we implement significant changes. Accessibility is a core part of our service ethos, and we welcome constructive input to help improve the experience for everyone.

Thank you for taking the time to read our accessibility statement for Golders Green house clearance. We remain dedicated to delivering an inclusive, supportive service for all customers in Golders Green and surrounding neighbourhoods.